{
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We apologize for the inconvenience and appreciate your patience while we work on resolving this issue.","created_at":"2026-09-03T21:57:09.440-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T21:57:09.440-04:00","display_at":"2026-09-03T21:57:09.440-04:00","deliver_notifications":true,"tweet_id":null,"id":"dgmdztqywc2j","incident_id":"nzlrxbnpqlrd","custom_tweet":null,"affected_components":[{"code":"x14ww200gj6q","name":"Web","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Web","created_at":"2019-08-01T04:28:07.542-04:00","updated_at":"2026-10-17T01:15:08.162-04:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"x14ww200gj6q","page_id":"7z3359qf8bjw","group_id":null}]},{"name":"Scheduled Maintenance Announcement: US environment","status":"completed","created_at":"2026-06-22T09:43:39.232-04:00","updated_at":"2026-07-05T04:15:07.399-04:00","monitoring_at":null,"resolved_at":"2026-07-05T04:15:07.369-04:00","impact":"maintenance","shortlink":"https://stspg.io/d1h9fjstfkql","scheduled_for":"2026-07-05T04:00:00.000-04:00","scheduled_until":"2026-07-05T04:15:00.000-04:00","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-06-22T09:43:39.219-04:00","reminder_intervals":null,"id":"l0yprvsf403w","page_id":"7z3359qf8bjw","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-07-05T04:15:07.369-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-05T04:15:07.369-04:00","display_at":"2026-07-05T04:15:07.369-04:00","deliver_notifications":true,"tweet_id":null,"id":"sqxqrpybmx89","incident_id":"l0yprvsf403w","custom_tweet":null,"affected_components":[{"code":"x14ww200gj6q","name":"Web","old_status":"under_maintenance","new_status":"operational"},{"code":"40z70fwqxf5w","name":"Mobile apps","old_status":"under_maintenance","new_status":"operational"},{"code":"56q08sh98qy7","name":"API","old_status":"under_maintenance","new_status":"operational"},{"code":"zp2dz4bwsdlf","name":"Integrations","old_status":"under_maintenance","new_status":"operational"},{"code":"qwzf50g9y0bw","name":"Payments","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-07-05T04:00:09.635-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-05T04:00:09.635-04:00","display_at":"2026-07-05T04:00:09.635-04:00","deliver_notifications":true,"tweet_id":null,"id":"p71yjd6x68f9","incident_id":"l0yprvsf403w","custom_tweet":null,"affected_components":[{"code":"x14ww200gj6q","name":"Web","old_status":"operational","new_status":"under_maintenance"},{"code":"40z70fwqxf5w","name":"Mobile apps","old_status":"operational","new_status":"under_maintenance"},{"code":"56q08sh98qy7","name":"API","old_status":"operational","new_status":"under_maintenance"},{"code":"zp2dz4bwsdlf","name":"Integrations","old_status":"operational","new_status":"under_maintenance"},{"code":"qwzf50g9y0bw","name":"Payments","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance rescheduled\n\nThe previously announced maintenance has been rescheduled to July 5, 2026 at 08:00 UTC (04:00 AM EDT / 10:00 CEST) for our US environment.\n\nExpected possible downtime remains up to 15 minutes.\n\nNo action is required on your side. If you have questions, contact support@signnow.com.","created_at":"2026-06-25T11:40:14.621-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-25T11:40:14.621-04:00","display_at":"2026-06-25T11:40:14.621-04:00","deliver_notifications":true,"tweet_id":null,"id":"xj53xm2y5sfm","incident_id":"l0yprvsf403w","custom_tweet":null,"affected_components":[{"code":"x14ww200gj6q","name":"Web","old_status":"operational","new_status":"operational"},{"code":"40z70fwqxf5w","name":"Mobile apps","old_status":"operational","new_status":"operational"},{"code":"56q08sh98qy7","name":"API","old_status":"operational","new_status":"operational"},{"code":"zp2dz4bwsdlf","name":"Integrations","old_status":"operational","new_status":"operational"},{"code":"qwzf50g9y0bw","name":"Payments","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"SignNow will undergo scheduled maintenance on July 5, 2026 at 08:00 UTC (04:00 AM EDT / 10:00 CEST)  for our US environment.\n\nPossible downtime: up to 15 minutes. During this window, users may experience interruptions when accessing SignNow on Web, Mobile, API, Integrations, and Payments.\n\nNo action is required on your side. If you have questions, contact support@signnow.com.","created_at":"2026-06-22T09:43:39.313-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-25T11:39:52.258-04:00","display_at":"2026-06-22T09:43:39.313-04:00","deliver_notifications":true,"tweet_id":null,"id":"x4m6qjv9j75p","incident_id":"l0yprvsf403w","custom_tweet":null,"affected_components":[{"code":"x14ww200gj6q","name":"Web","old_status":"operational","new_status":"operational"},{"code":"40z70fwqxf5w","name":"Mobile 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properly","status":"resolved","created_at":"2026-05-06T17:03:48.621-04:00","updated_at":"2026-05-06T20:18:22.019-04:00","monitoring_at":null,"resolved_at":"2026-05-06T20:18:21.999-04:00","impact":"minor","shortlink":"https://stspg.io/m0sbs0mxm8bs","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-06T17:03:48.615-04:00","reminder_intervals":null,"id":"ywwvkbqlv6cc","page_id":"7z3359qf8bjw","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-05-06T20:18:21.999-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-06T20:18:21.999-04:00","display_at":"2026-05-06T20:18:21.999-04:00","deliver_notifications":true,"tweet_id":null,"id":"wsgjd2fl1k4n","incident_id":"ywwvkbqlv6cc","custom_tweet":null,"affected_components":[{"code":"x14ww200gj6q","name":"Web","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"The issue has been identified and a fix is being implemented.","created_at":"2026-05-06T17:46:43.802-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-06T17:46:43.802-04:00","display_at":"2026-05-06T17:46:43.802-04:00","deliver_notifications":true,"tweet_id":null,"id":"znj9mfwc4pvq","incident_id":"ywwvkbqlv6cc","custom_tweet":null,"affected_components":[{"code":"x14ww200gj6q","name":"Web","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We’ve identified an issue where team documents are not displaying properly for some users. Our team is currently investigating the root cause and working toward a resolution.","created_at":"2026-05-06T17:03:48.700-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-06T17:03:48.700-04:00","display_at":"2026-05-06T17:03:48.700-04:00","deliver_notifications":true,"tweet_id":null,"id":"4h6g1277kb4p","incident_id":"ywwvkbqlv6cc","custom_tweet":null,"affected_components":[{"code":"x14ww200gj6q","name":"Web","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Web","created_at":"2019-08-01T04:28:07.542-04:00","updated_at":"2026-10-17T01:15:08.162-04:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"x14ww200gj6q","page_id":"7z3359qf8bjw","group_id":null}]},{"name":"Issue with sending SMS invites","status":"resolved","created_at":"2026-03-11T12:02:12.584-04:00","updated_at":"2026-03-11T17:10:48.074-04:00","monitoring_at":null,"resolved_at":"2026-03-11T17:10:48.058-04:00","impact":"major","shortlink":"https://stspg.io/kd6kfb3kbqjs","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-11T12:02:12.578-04:00","reminder_intervals":null,"id":"tw66vr3t1c5k","page_id":"7z3359qf8bjw","incident_updates":[{"status":"resolved","body":"The reported issue has been successfully resolved. All systems are functioning normally.","created_at":"2026-03-11T17:10:48.058-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-11T17:10:48.058-04:00","display_at":"2026-03-11T17:10:48.058-04:00","deliver_notifications":true,"tweet_id":null,"id":"00v303958x5v","incident_id":"tw66vr3t1c5k","custom_tweet":null,"affected_components":[{"code":"x14ww200gj6q","name":"Web","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating the issue.","created_at":"2026-03-11T12:02:12.672-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-11T12:02:12.672-04:00","display_at":"2026-03-11T12:02:12.672-04:00","deliver_notifications":true,"tweet_id":null,"id":"rgm0hgy3mcrt","incident_id":"tw66vr3t1c5k","custom_tweet":null,"affected_components":[{"code":"x14ww200gj6q","name":"Web","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Web","created_at":"2019-08-01T04:28:07.542-04:00","updated_at":"2026-10-17T01:15:08.162-04:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"x14ww200gj6q","page_id":"7z3359qf8bjw","group_id":null}]},{"name":"Microsoft Email Filtering Impact on SignNow Invite Delivery","status":"resolved","created_at":"2026-02-27T11:45:57.773-05:00","updated_at":"2026-03-05T04:46:39.357-05:00","monitoring_at":"2026-02-28T12:59:45.723-05:00","resolved_at":"2026-03-01T16:55:25.000-05:00","impact":"none","shortlink":"https://stspg.io/q4vd0ff6z444","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-01T16:55:25.000-05:00","reminder_intervals":null,"id":"42hf1v3zfz9g","page_id":"7z3359qf8bjw","incident_updates":[{"status":"resolved","body":"Between February 26 and February 28, Microsoft filtering behavior caused intermittent delivery issues for email invites sent to Microsoft-hosted domains (Outlook, Hotmail, Live, Microsoft 365).\n\nSignNow systems were operating normally, and messages were successfully transmitted and accepted by Microsoft servers. The disruption occurred within Microsoft’s filtering layer due to aggressive spam detection behavior.\n\nMicrosoft has identified the issue and is applying backend mitigation (whitelisting) while continuing to tune their detection models.\n\nWhile awaiting final confirmation from Microsoft, we are proactively re-sending affected unsigned invites to impacted recipients to ensure successful delivery.\n\nWe are continuing to monitor delivery behavior closely and will provide updates if needed.\n\n\n________\nMicrosoft confirmed that fix was aplied globally and invites has to be delivered with no further issues.\nSignNow team will resend all unsgned invites shortly.\n\n______\nSignNow team has resent all affected emails invites.","created_at":"2026-03-01T16:55:25.318-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-05T04:44:42.095-05:00","display_at":"2026-03-01T16:55:25.000-05:00","deliver_notifications":false,"tweet_id":null,"id":"hkxfhbmf3p34","incident_id":"42hf1v3zfz9g","custom_tweet":null,"affected_components":[{"code":"x14ww200gj6q","name":"Web","old_status":"operational","new_status":"operational"},{"code":"40z70fwqxf5w","name":"Mobile apps","old_status":"operational","new_status":"operational"},{"code":"56q08sh98qy7","name":"API","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We are currently awaiting confirmation from Microsoft that the applied fix has been successful.","created_at":"2026-03-01T07:21:29.388-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-01T07:21:29.388-05:00","display_at":"2026-03-01T07:21:29.388-05:00","deliver_notifications":false,"tweet_id":null,"id":"fc1fgb4lgf95","incident_id":"42hf1v3zfz9g","custom_tweet":null,"affected_components":[{"code":"x14ww200gj6q","name":"Web","old_status":"operational","new_status":"operational"},{"code":"40z70fwqxf5w","name":"Mobile apps","old_status":"operational","new_status":"operational"},{"code":"56q08sh98qy7","name":"API","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"This incident was caused by aggressive spam filtering behavior within Microsoft-hosted email environments (Outlook, Hotmail, Live, Microsoft 365).\n\nSignNow systems were functioning correctly and emails were successfully accepted by Microsoft servers (SMTP 250 OK). However, Microsoft’s filtering layer intermittently flagged and quarantined certain messages before reaching recipient inboxes.\n\nMicrosoft has acknowledged the filtering behavior and applied backend whitelisting for signnow.com as an interim mitigation while tuning their detection models.\n\nThe issue is currently mitigated and under monitoring.","created_at":"2026-02-28T12:59:45.723-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-28T12:59:45.723-05:00","display_at":"2026-02-28T12:59:45.723-05:00","deliver_notifications":true,"tweet_id":null,"id":"wbhv9qx6cyr9","incident_id":"42hf1v3zfz9g","custom_tweet":null,"affected_components":[{"code":"x14ww200gj6q","name":"Web","old_status":"operational","new_status":"operational"},{"code":"40z70fwqxf5w","name":"Mobile apps","old_status":"operational","new_status":"operational"},{"code":"56q08sh98qy7","name":"API","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"We are still investigating intermittent email delivery issues affecting recipients on Microsoft-hosted domains (including Outlook.com, Hotmail.com, Live.com, and Microsoft 365/Exchange Online environments).\n\nSome emails sent from SignNow to Microsoft-hosted mailboxes are being accepted by Microsoft servers but may not reach the recipient’s inbox. In certain cases, messages may be silently filtered or quarantined.","created_at":"2026-02-28T12:29:09.128-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-28T12:29:09.128-05:00","display_at":"2026-02-28T12:29:09.128-05:00","deliver_notifications":false,"tweet_id":null,"id":"vndlnc8zywc7","incident_id":"42hf1v3zfz9g","custom_tweet":null,"affected_components":[{"code":"x14ww200gj6q","name":"Web","old_status":"operational","new_status":"operational"},{"code":"40z70fwqxf5w","name":"Mobile apps","old_status":"operational","new_status":"operational"},{"code":"56q08sh98qy7","name":"API","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"The issue has been identified and a fix is being implemented.","created_at":"2026-02-27T13:14:19.482-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-27T13:14:19.482-05:00","display_at":"2026-02-27T13:14:19.482-05:00","deliver_notifications":true,"tweet_id":null,"id":"k1mc20h9qmqd","incident_id":"42hf1v3zfz9g","custom_tweet":null,"affected_components":[{"code":"x14ww200gj6q","name":"Web","old_status":"operational","new_status":"operational"},{"code":"40z70fwqxf5w","name":"Mobile apps","old_status":"operational","new_status":"operational"},{"code":"56q08sh98qy7","name":"API","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"Issue with sms invites is now being fixed.\nEmail invites still might be routed to spam folders.\nOur team is actively investigating the issue and will provide updates as they become available.","created_at":"2026-02-27T12:56:52.749-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-27T12:56:52.749-05:00","display_at":"2026-02-27T12:56:52.749-05:00","deliver_notifications":true,"tweet_id":null,"id":"6qy61v5c81kl","incident_id":"42hf1v3zfz9g","custom_tweet":null,"affected_components":[{"code":"x14ww200gj6q","name":"Web","old_status":"operational","new_status":"operational"},{"code":"40z70fwqxf5w","name":"Mobile apps","old_status":"operational","new_status":"operational"},{"code":"56q08sh98qy7","name":"API","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"Some users may experience issues with SMS invite delivery. Additionally, email invites may be routed to spam folders.\nOur team is actively investigating the issue and will provide updates as they become available.","created_at":"2026-02-27T11:45:57.818-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-27T11:45:57.818-05:00","display_at":"2026-02-27T11:45:57.818-05:00","deliver_notifications":true,"tweet_id":null,"id":"r7x21wp4wm1m","incident_id":"42hf1v3zfz9g","custom_tweet":null,"affected_components":[{"code":"x14ww200gj6q","name":"Web","old_status":"operational","new_status":"operational"},{"code":"40z70fwqxf5w","name":"Mobile apps","old_status":"operational","new_status":"operational"},{"code":"56q08sh98qy7","name":"API","old_status":"operational","new_status":"operational"}]}],"postmortem_body":"## **Summary**\n\nBetween **February 23 and February 28, 2026**, changes in Microsoft’s email filtering behavior intermittently affected delivery of some SignNow invite emails sent to Microsoft-hosted email services, including Outlook, Hotmail, Live, and Microsoft 365.\n\nSignNow systems were operating normally during this period. Email messages were successfully transmitted from SignNow infrastructure and accepted by Microsoft servers. However, Microsoft’s filtering systems intermittently prevented some of these messages from reaching recipient inboxes.\n\nMicrosoft later confirmed aggressive spam filtering behavior affecting legitimate email traffic from certain senders and applied mitigation while tuning their filtering models.\n\nAfter confirmation from Microsoft that mitigation had been applied, SignNow proactively **re-sent affected unsigned invites** and notified impacted document owners.\n\nEmail delivery behavior is currently stable and continues to be monitored.\n\n## **Timeline**\n\n**February 23, 2026**Early signals of email delivery issues begin to appear related to Microsoft-hosted email domains.\n\n**February 26, 2026**SignNow begins receiving customer reports that some invite emails sent to Microsoft domains are not reaching recipient inboxes.\n\n**February 27, 2026**Engineering investigation confirms that emails are successfully transmitted from SignNow infrastructure and accepted by Microsoft servers.\n\nSignNow escalates the issue to Microsoft and begins collaborating with affected customers to collect delivery traces.\n\n**February 28, 2026**Microsoft confirms aggressive spam filtering behavior affecting legitimate emails and applies temporary mitigation.\n\n**March 1, 2026**Microsoft confirms mitigation has been applied broadly.\n\n**March 2, 2026**SignNow automatically re-sends affected unsigned invites to ensure recipients receive the documents.\n\n**March 4, 2026**Targeted communication is sent to document owners whose invites may have been affected.\n\n## **Root Cause**\n\nThe incident was caused by **Microsoft spam filtering behavior driven by machine-learning detection models** that intermittently classified some legitimate emails as suspicious.\n\nAlthough SignNow messages were successfully transmitted and accepted by Microsoft mail servers, some emails were filtered before reaching recipient inboxes.\n\nA sender header configuration detail may have increased sensitivity to Microsoft filtering behavior for certain messages. This configuration has since been reviewed and adjusted.\n\n## **Impact**\n\nDuring the affected timeframe:\n\n* Some invite emails sent to Microsoft-hosted domains experienced delivery delays or filtering.\n* The issue was **intermittent** and did not affect all messages.\n* A subset of senders who frequently send documents to Microsoft-hosted domains experienced higher likelihood of impact.\n\nSignNow received a limited number of customer reports related to missing invite notifications. Each report represented multiple recipients, meaning the number of impacted recipients was higher than the number of reported cases.\n\n## **Mitigation and Actions Taken**\n\nDuring the investigation, SignNow took the following steps:\n\n* Investigated email delivery logs and confirmed successful transmission from SignNow infrastructure\n* Adjusted email header configuration to reduce filtering sensitivity\n* Escalated the issue to Microsoft support\n* Collaborated with affected customers to gather delivery traces\n* Monitored delivery behavior across Microsoft-hosted domains\n* Automatically re-sent affected unsigned invites\n* Proactively notified impacted document owners\n\n## **Current Status**\n\nBased on Microsoft confirmation and subsequent delivery validation, the issue is considered **resolved**.\n\nSignNow continues to monitor delivery performance to ensure consistent email delivery to Microsoft-hosted domains.","postmortem_body_last_updated_at":"2026-03-05T04:46:39.335-05:00","postmortem_ignored":false,"postmortem_published_at":"2026-03-05T04:46:39.335-05:00","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Web","created_at":"2019-08-01T04:28:07.542-04:00","updated_at":"2026-10-17T01:15:08.162-04:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"x14ww200gj6q","page_id":"7z3359qf8bjw","group_id":null},{"status":"operational","name":"Mobile apps","created_at":"2019-08-01T04:29:02.687-04:00","updated_at":"2026-10-17T01:15:08.213-04:00","position":2,"description":null,"showcase":true,"start_date":null,"id":"40z70fwqxf5w","page_id":"7z3359qf8bjw","group_id":null},{"status":"operational","name":"API","created_at":"2019-08-01T04:30:51.877-04:00","updated_at":"2026-10-17T01:15:08.260-04:00","position":3,"description":null,"showcase":true,"start_date":null,"id":"56q08sh98qy7","page_id":"7z3359qf8bjw","group_id":null}]},{"name":"Website is not loading properly","status":"resolved","created_at":"2026-02-10T16:14:31.417-05:00","updated_at":"2026-02-11T02:17:41.028-05:00","monitoring_at":"2026-02-10T17:09:14.286-05:00","resolved_at":"2026-02-11T02:17:41.013-05:00","impact":"minor","shortlink":"https://stspg.io/848fzv4xwlx7","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-02-10T16:14:31.412-05:00","reminder_intervals":null,"id":"65hdbc3yxz1q","page_id":"7z3359qf8bjw","incident_updates":[{"status":"resolved","body":"This incident has been resolved","created_at":"2026-02-11T02:17:41.013-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-11T02:17:41.013-05:00","display_at":"2026-02-11T02:17:41.013-05:00","deliver_notifications":true,"tweet_id":null,"id":"rrgb22xy0kkt","incident_id":"65hdbc3yxz1q","custom_tweet":null,"affected_components":[{"code":"x14ww200gj6q","name":"Web","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We have identified the cause of the issue and are working on several ways to fix it. Our first fix on part of the system was successful, and we are now applying it to the rest. We recommend customers retry any failed requests while we continue working on a full resolution.","created_at":"2026-02-10T17:09:14.286-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-10T17:09:14.286-05:00","display_at":"2026-02-10T17:09:14.286-05:00","deliver_notifications":true,"tweet_id":null,"id":"p71jcdj3y1j6","incident_id":"65hdbc3yxz1q","custom_tweet":null,"affected_components":[{"code":"x14ww200gj6q","name":"Web","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We have identified the root cause of the issue and are actively implementing multiple solutions to resolve the errors.","created_at":"2026-02-10T16:50:35.780-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-10T16:50:35.780-05:00","display_at":"2026-02-10T16:50:35.780-05:00","deliver_notifications":true,"tweet_id":null,"id":"kym7wp4dy51q","incident_id":"65hdbc3yxz1q","custom_tweet":null,"affected_components":[{"code":"x14ww200gj6q","name":"Web","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently experiencing intermittent issues with website loading.\nWhile the site remains accessible, some pages may load slowly or fail to load for certain users.\nOur team is actively addressing the situation, and we anticipate full restoration shortly.\nWe apologize for any inconvenience and thank you for your understanding and patience.","created_at":"2026-02-10T16:14:31.485-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-10T16:14:31.485-05:00","display_at":"2026-02-10T16:14:31.485-05:00","deliver_notifications":true,"tweet_id":null,"id":"ttbxy3k0klfd","incident_id":"65hdbc3yxz1q","custom_tweet":null,"affected_components":[{"code":"x14ww200gj6q","name":"Web","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Web","created_at":"2019-08-01T04:28:07.542-04:00","updated_at":"2026-10-17T01:15:08.162-04:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"x14ww200gj6q","page_id":"7z3359qf8bjw","group_id":null}]},{"name":"Email Delivery Delays","status":"resolved","created_at":"2026-01-22T12:36:41.972-05:00","updated_at":"2026-01-22T12:50:05.921-05:00","monitoring_at":null,"resolved_at":"2026-01-22T12:50:05.906-05:00","impact":"none","shortlink":"https://stspg.io/549tzr05s93s","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-01-22T12:36:41.966-05:00","reminder_intervals":null,"id":"c0d82588t6x4","page_id":"7z3359qf8bjw","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-01-22T12:50:05.906-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-22T12:50:05.906-05:00","display_at":"2026-01-22T12:50:05.906-05:00","deliver_notifications":false,"tweet_id":null,"id":"9705cxxz4m7w","incident_id":"c0d82588t6x4","custom_tweet":null,"affected_components":null},{"status":"identified","body":"We are currently experiencing temporary delays in email delivery.\nAll emails are being sent successfully, but some messages may arrive later than usual.\nOur team is actively working on stabilizing delivery. The situation is improving, and we expect full recovery shortly.\nWe apologize for the inconvenience and appreciate your patience.","created_at":"2026-01-22T12:36:42.009-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-22T12:36:42.009-05:00","display_at":"2026-01-22T12:36:42.009-05:00","deliver_notifications":false,"tweet_id":null,"id":"rz61gwpnw83x","incident_id":"c0d82588t6x4","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Issue with Support Email Delivery","status":"resolved","created_at":"2026-01-07T20:02:46.979-05:00","updated_at":"2026-01-08T06:31:11.502-05:00","monitoring_at":"2026-01-08T05:09:50.772-05:00","resolved_at":"2026-01-08T06:31:11.487-05:00","impact":"none","shortlink":"https://stspg.io/w7xqmt0f9b0c","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-01-07T20:02:46.974-05:00","reminder_intervals":null,"id":"7g7sxlqg1lzk","page_id":"7z3359qf8bjw","incident_updates":[{"status":"resolved","body":"The issue has now been resolved, and email support is fully operational again.","created_at":"2026-01-08T06:31:11.487-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-08T06:31:11.487-05:00","display_at":"2026-01-08T06:31:11.487-05:00","deliver_notifications":true,"tweet_id":null,"id":"w62z1qx0m3yk","incident_id":"7g7sxlqg1lzk","custom_tweet":null,"affected_components":[{"code":"jbzxwbs097xc","name":"Support","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"The issue affecting email delivery to our Support team has been resolved. You can now submit support requests via email as usual.\nAny requests sent during the disruption were not lost and are currently being processed. Our team is working through them and will respond as quickly as possible.\n\nIf you have a critical issue and were unable to reach us earlier via chat or the Support Portal, please email us at support@signnow.com.\n\nThank you for your patience.","created_at":"2026-01-08T05:09:50.772-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-08T05:09:50.772-05:00","display_at":"2026-01-08T05:09:50.772-05:00","deliver_notifications":true,"tweet_id":null,"id":"l283d11w3s25","incident_id":"7g7sxlqg1lzk","custom_tweet":null,"affected_components":[{"code":"jbzxwbs097xc","name":"Support","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"We’re currently experiencing a temporary issue with emails sent to our Support team. If you contact us via email, your message may not reach Support or may be delayed.\nWhile we work on fixing this, please use one of the following channels, both available 24×7:\n\n- Live chat\n- Support Portal (recommended for ticket-based communication)\n\nThank you for your understanding. We’ll share updates as soon as the issue is resolved.","created_at":"2026-01-07T20:02:47.030-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-07T20:02:47.030-05:00","display_at":"2026-01-07T20:02:47.030-05:00","deliver_notifications":true,"tweet_id":null,"id":"65vywwrh88mk","incident_id":"7g7sxlqg1lzk","custom_tweet":null,"affected_components":[{"code":"jbzxwbs097xc","name":"Support","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Support","created_at":"2026-01-07T19:54:27.211-05:00","updated_at":"2026-01-07T19:54:27.211-05:00","position":6,"description":null,"showcase":true,"start_date":"2026-01-07T00:00:00.000-05:00","id":"jbzxwbs097xc","page_id":"7z3359qf8bjw","group_id":null}]}]
}