Document management issues

Incident Report for signNow

Resolved

The incident has been resolved.

Posted Nov 29, 2021 - 14:26 EST

Monitoring

We are monitoring the results of the fix.

Posted Nov 29, 2021 - 12:14 EST

Identified

Our team has updated the issue and is working on the hotfix.

Posted Nov 29, 2021 - 09:40 EST

Update

We are continuing to investigate this issue.

Posted Nov 29, 2021 - 09:30 EST

Investigating

Some users may experience issues on:
1. accessing documents and document history;
2. creating document groups;
3. creating copies of templates;
4. signing session.

Posted Nov 29, 2021 - 09:26 EST

This incident affected: Web, Mobile apps, and API.